We seamlessly partner with companies around the world to conduct research that is objective, business relevant, and timely.
Since 2006, Progress has closely partnered with a diverse range of organizations across the United States and Internationally, providing expertise in remote and in-person User Experience Research, Usability Testing, Research Direction, and Training.
“Thanks for allowing us to come and get immersed and being open to feedback throughout the process. I really appreciated the work flexibility. It is something a small company can give you, and it really shined with Progress.”
“Great folks. Easy partnership. Nice facilities. Testing was conducted on time and with a high level of objectivity and professionalism while still remaining human.”
Our book: The Heart of UX
This expanded second edition, authored by the founders of Progress UX, offers a fresh and innovative perspective on UX and qualitative research. Illuminating best practices derived from 20+ years of industry work as researchers with Fortune 500 companies, commingled with relevant instruction from emerging neuroscience, somatic psychology, and wisdom traditions, this book breaks new ground.
By the end of this book, you will understand:
How empathic connections enrich data collection, as well as overall research performance and outcomes.
Specific and reliable tools to elicit empathy.
A grounded, real-world perspective on performing UX research in diverse settings.
The origins of UX research, ethics in research, the fateful power of the question, and other philosophical underpinnings of the work.
How to implement UX research projects from start to finish.
We’re Helping Austin’s Traffic
Capital Metro Transit Authority
Austin has experienced tremendous growth, and with it has come a dramatic increase in traffic congestion.
Since 2014, Progress has partnered with Capital Metro to better understand the transit needs of our residents, performing numerous usability studies, site visits, intercepts, and ethnographic research.
Find out how Progress is using research to help Capital Metro improve Austin’s Public Transit - most notably directly informing their recent website redesign and app overhaul.
Featured as one of the
“Best User Experience Research firms in Austin”
four years in a row
“Founded in 2006 by UX research pioneers, Progress specializes in uncovering problems and discovering creative and collaborative ways of resolving them.” - Expertise.com
To learn more or to discuss your research or training needs - please get in touch!