A User Experience Toolbox
A great user experience means more than just ensuring that a product is usable. While usability engineering is extremely important, it's only one of a suite of user research and interaction design methods that we’ve employed to help clients solve their business problems and create great experiences for their users.
Usability Engineering | User Research | Interaction Design
Usability engineering can be employed at any time in the development process but it's always best to test sooner rather than later. We test with any fidelity of product, from paper proof of concept to fully functioning application or website.
Consultants at Progress are very comfortable working within an Agile or Scrum development environment and we have conducted numerous usability studies around this methodology. Our unique expertise in the field of usability engineering allows us to be flexible and scalable to fit the needs of any project.
Our lab equipment is completely portable and we often conduct studies across the country, either at the client's location or at a local market research facility. For distributed teams around the world, we can webcast sessions for real-time remote viewing.
Our usability engineering methods include:
- Baseline Usability Assessment
- Competitive Benchmarking
- Agile and Iterative Testing
- Remote Usability Studies
- Eye Tracking
- Cognitive Walkthrough
- Heuristic Evaluation
- User Experience Evaluation
- Out of Box Experience Evaluation
Deliverables for usability studies vary based on your needs but we are accustomed to delivering a topline of findings the next business day. Comprehensive findings and analysis typically take the form of a PowerPoint presentation to your team (including video clips for illustration of common issues or comments).
Because of our emphasis on sound design, deliverables from Progress contain actionable, clear recommendations that you can use to make immediate improvements in the usability of your product. We won't just tell you that people are experiencing issues, we'll also clearly show you where, why and how to address them.
Please contact us for more details, work samples or any questions you may have about our usability services
Who are your customers? What do they want? What are they doing now to accomplish their goals?
Our principal consultants have extensive academic and professional experience in cognitive psychology and the social sciences and this allows us to interpret subtle nuances in the differences between what people say and what they do.
Our methods include:
- Contextual Inquiry
- Structured Interviews
- Web-Based Surveys
- Ethnographic Field Studies
- Focus Group Moderation
- Persona Development
- Task Analysis
Please contact us for more details, work samples or any questions you may have about our user research services
A good design is more than just eye candy. We see design as a solution to a problem and a need fulfilled. We also think it should look awesome
We have an appreciation for how the aesthetic influences the user experience of your product and we also know that a truly sound user experience can only be produced through the systematic development of wireframes and interaction models. We firmly believe in visualizing requirements as prototypes and we can take your creative concepts and turn them into prototypes of any fidelity.
Our methods include:
- Human Interface Guideline Development (HIG)
- Wireframe Design
- Prototype Development
Please contact us for more details, work samples or any questions you may have about our interaction design services
