We help you HAVE CONFIDENCE in your design decisions

Progress provides user research and usability services that help you to understand your customers by watching them use your interactive product. We believe that direct user research is the most effective way to truly understand the user experience and have confidence in your design decisions, strategies, and product usability.


Usability testing is a time-tested evaluative approach to comparing products, benchmarking or collecting satisfaction metrics. We handle all aspects of a usability study: participant recruiting, study design and measures, session moderation, data analysis, and reporting of findings and recommendations.


User research is a combination of multiple methods for gaining insight into into needs and behaviors from real people, your customers. The core activity of user research involves watching people actually use a product or prototype, instead of just asking their opinions. 

We specialize in testing:

Websites, mobile apps, robotics, wearables, and home automation. 

Leading brands choose Progress.

Our consulting clients

This has been hugely impactful for us. We feel really well supported by you and you’ve done a really great job. Thank you so much for that.
— David Durante, Customer Experience Manager, Pierce County Libraries
We have had great success with Progress, you will learn a great deal and have fun at it too.
— AJ Wydra, Project Manager, Quicken Loans

What we're up to





Ergonomics is an applied science concerning the creation of designs that support the capabilities and limitations of people. The thought of creating a maximally comfortable and productive workspace is an exciting one. To guide you on your path to this goal, we have put this quick overview of things to consider in optimizing work environments including the scale, benefits, and consequences of changes. 

We have probably all experienced a piece of technology that works well on some occasions and poorly on others. An e-reader may fulfill our needs while at in the living room but create blinding glare outside. A music app may work well in strong signal but be nearly useless without wifi connection. UX research for mobile applications must be conducted while keeping in mind this dependence of mobile product performance on environmental factors. 

If the physical and cognitive changes that accompany aging are not accounted for in design, technology can become increasingly difficult for older generations to use.  Fonts may be too small, error messages may become hard to notice, and it may become near impossible for a user to prove that they are not a robot when CAPTCHA images are presented with low contrast. So how can designers address challenges confronting today’s changing demographic?