Informed decisions based on research with real users.
All streamed live, as it happens.

Watching your customers use your website, app, or hardware product is the most direct way to improve the user experience. We are leaders in remote research techniques that enable you to view user research sessions Live - as they happen from your office, home, iPad or even your iPhone, Android or Windows mobile phone.

Progress provides research methodologies that can help you to better understand your customers and how they use your website, mobile app, prototype, hardware, or other interactive product.

 

Our UX Research Toolbox:

Remote ResearchLive Moderated Sessions

Remote user research allows our experienced moderators to speak with customers from across the country while you watch from anywhere - your office, home or even on your iPad, iPhone or Android device- live, as it happens using simple screen sharing software.

Mobile ResearchTest your apps with users

Mobile app user research conducted in context and on-device. Our custom mobile cameras capture the on-screen action and participant feedback as it occurs. All streamed live.

Card SortingUser-driven navigation

Card sorting is a method of understanding how people think a products’ content should be organized. It’s a user-driven approach for designing information architectures, menu structures or content navigation and is applicable to any interative product.

Usability Testing Expertly Moderated

Typically more focused than user experience research, usability testing is a time-tested evaluative approach to comparing products, benchmarking or collecting satisfaction metrics. We are skilled in designing, moderating and reporting on any usability inspection method needed.

Expert ReviewAn initial assessment

An initial take on your product based on established UX standards, information from your team and informed by our years of experience in UX and listenting to users.

Prototype Testing Feedback before you launch

You can spend countless hours debating which design to move forward with or you can pilot test them with real users - as low fidelity prototypes (wireframes, paper, models etc.) or higher-fidelity, more developed interactive products.

We also specialize in out of box experience, survey design, persona creation and
many other UX research and usability engineering techniques.

Testimonials:

We've liked working with Progress so much that we are going to be using them as our de-facto usability experts on our major online initiatives for 2012.
Paul L., Online Experience Manager
The SCOOTER Store

Thank you for all of your hard work and awesome turnaround! It was a short deadline, but we got it done and these results will definitely be influential in future strategic decisions.
Liz W., Project manager, Web marketing quicken loans

Some of the companies we've worked with:

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